Vaccination Policy

All pets must current on their rabies vaccine and we strongly encourage Canine Parvovirus, Distemper, and Bordetella vaccines for dogs and Bordetella for cats.  For the comfort and safety of your pet we ask that all vaccinations be given no less than 24 hours prior to the grooming appointment. Please inform our staff of any health or behavior challenges that your pet has so that appropriate measures can be taken and enough time scheduled. If a pet has any obvious signs of illness or open wounds, we will postpone the grooming appointment until the pet has been checked over by a veterinarian and cleared for grooming.

We are unable to provide service to any pet that has been sedated or given any medication for the purpose of sedation. We are also unable to groom pregnant or nursing females, as this may cause them or the puppies distress.

Late Policy

To continue offering all of our valued clients the service and quality they have come to expect, and to ensure that we are able to clean between clients properly we may have to reschedule your appointment if you are more than five minutes late for your appointment. We will have to charge you half of your scheduled appointment time if we have to reschedule due to tardiness. There is a lot of construction in Klahanie at the moment, please allow an extra 10-15 minutes to arrive on time.

Cancelation Policy

We will always call the day beforehand to remind you of your appointment and we have text reminders go out two days prior. If you are unable to keep your appointment or have a conflict, please call to inform us at least 24 hours prior. Advance notice helps us accommodate as many clients as we can. Appointments that are canceled last minute or for no show appointments, we will have to charge half of that scheduled appointment at your next visit. Thank you and we appreciate your cooperation!


COVID19 drop off and pick up procedures.

We sincerely thank you for your continued support during these strange and unprecedented times. As always, the health and safety of you, your pets and our staff are foremost in our minds and the policies we have in place are to ensure that. With COVID we have had to make some changes to our business to stay in compliance with new state regulations as well as CDC guidelines. We appreciate your understanding and cooperation. We strive for excellence in all that we do and will do everything we can to ensure your pet is cared for with love and respect.

All clients will be asked if they or a household member has a fever or been ill and if so, we will have to reschedule your appointment. If you have traveled out of the state or country within the last two weeks, we will ask you to reschedule your appointment. We recommend that you wear a mask while in our facility but leave it up to personal choice. Understand that we are going to great lengths to maintain a very clean and safe salon.

When dropping your dog off for grooming or a nail trim please remain in your car and call to let us know you have arrived. When we signal you to come in you will place your pet in one of our new lobby kennels and remove all their personal collars, harnesses, clothes, etc. If you need assistance with this, please let a staff member know and we will be happy to assist you. If you are just coming for a nail trim, you may leave their personal gear on other than make sure to unsnap the leash. Your groomer must remain six feet away from you but will discuss your grooming needs. With how many of our clients have missed one, two or even three appointments we will be unable to accommodate brushing out much matting. Our goal is to get as many pets back to a comfortable and manageable length as quickly and safely as possible and in many cases we expect we will have to go with a “fresh start” or shorter trim than you are accustomed to. Once you have left the lobby, your stylist will immediately take your pet into the back to start the grooming process. As always, we want to minimize the amount of time your pet spends in a kennel. Once they are finished, we will call or text you. When you arrive for pick up, please call to let us know you have arrived. We will retrieve your pet from the waiting area and place in the front lobby kennel, then we will call or signal you to enter and greet your pet. Please make sure your pet is groomed to your satisfaction, if there is anything you would like us to change, we would rather take care of it right away then having to have you make a second trip.

Should you shave your double coated dog?

Unless the dog has passed the point of no return in the matting department, the best type of grooming for these dogs is a vigorous undercoat raking with a special tool that helps remove the undercoat. This raking, followed by a bath, and a blow dry, will help separate the hair so the groomer can get to the rest of the undercoat.

Once the undercoat has been thinned out, the dog does feel cooler. The guard hairs on the top, which do not shed out, provide protection against the sun’s rays and actually insulate the dog from the heat. However, one might consider shaving a strip on their belly, so that they can lay on cool surfaces, and get maximum coolness. If mats are your main concern, then it’s best to simply keep up with them so they don’t get bad to the point of having to shave your dog.

Shaving double coated dogs can result in shave shock. This is a condition in which the coat doesn't grow back fully or at all for a very long time. It can also change the color and/or texture of the coat.

How often should I trim my pets nails?

Depending on activity level, nails should be trimmed every 3-4 weeks. Long nails are very painful for the pet as they can cause them to stand differently or splay out the toes or even curl and grow into the pad causing infection. Nails should not touch the ground when the pet is standing in a natural relaxed position. Nail filing or dremmeling can help push the quick back faster as well as smoothing out rough edges and creating a nice rounded nail. With extremely long nails or quicks you may need to trim as often as weekly to help get the nails to a healthy length.

When should I get my puppy groomed?

All  puppies have a life time of grooming ahead of them, especially the longer coated breeds. It is important to give your puppy a good and positive foundation to grooming so that they enjoy the process throughout their lives. Ideally we like to see puppies after they've had their first few rounds of shots so that we can give them a puppy introduction to grooming of a bath, blow dry and trim their face, feet and sanitary areas. This way they will hopefully be calm and happy by the time they are long enough to need a full haircut. Waiting until six months or more for their first full trim can be very scary for the puppy and end up with them being fearful of grooming and having difficult behavior problems. We always want your pet to leave our salon as happy and healthy as we can make them.